As stated in your Bill of Rights and Responsibilities, you have the right to be given appropriate and professional quality home care services without discrimination. You also have the right to voice your concerns, grievances, or complaints about your service without being threatened, restrained, or discriminated against.
If you are unhappy with our service or have concerns about the safety and quality of care, we would like you to contact our management. You may either complete this form or call us at the number listed below or visit our website at pfsprx.com to submit your concerns. You may report concerns about safety or the quality of care to URAC and/or ACHC without retaliatory action from PFSP by contacting URAC at their telephone number (202) 216-9010 from 8:00 AM to 5:00 PM, Eastern Time or ACHC at their telephone number (855) 937-2242 from 8:00 AM to 5:00 PM, Eastern Time.
Within 5 calendar days of receiving your concern, we will notify the beneficiary by using the telephone, email, fax, or letter format that the matter is under investigation. Within 14 calendar days, the organization will provide written notification to the beneficiary with the results of its investigation and response.
Thank you in advance for bringing your concern to our attention as it will assist us in our continuing effort to improve the quality of our services.