Patients


The PFSP Difference

Our Mission

PFSP provides patients and their physicians an exceptionally high standard of care with our growing team of specialized pharmacists and staff.  Bringing a fresh take on what a Specialty Pharmacy can and should be, we are committed to the care of our patients.  We take pride in being an ethical resource within our community and strive each day to help our patients live enriching and full lives.

Communication Technologies

PFSP is proud to announce that it now uses the telephone interpreters Language Line Solutions to provide our patients with translation interpretation.  In addition, PFSP uses integrated hearing impaired services for our patients if needed.


Consults

We realize that managing a serious diagnosis can be particularly challenging. At PFSP we offer one on one consults with a dedicated member of our staff to provide support and education about your disease and treatment options.

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Injection Training

If you feel apprehensive about giving yourself an injection, keep in mind that with proper training and practice, most people learn to overcome their fear. With PFSP training, you can learn to make injecting a part of your everyday routine and do so with confidence.

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Resources


Free Delivery Service

We provide FREE home delivery to the PFSP service area.  You are also welcome to pick up your prescription at 210 Westfield Avenue; Clark, New Jersey 07066.  We guarantee you will receive the right medication for your therapy needs. Our pharmacists are always looking out for you.


Refill Your Rx

Coming Soon


Patient Survey

Thank you for allowing us to provide you with our pharmacy services.  Please take a few minutes to give us your feedback on your experience.  We value your comments and welcome any suggestions you may have to improve our services.

 MARKING INSTRUCTIONS:
Please fill in the box below for each question with an X.
Please explain any less than satisfied response(s) in the comment section below

  Very Satisfied Satisfied Somewhat Satisfied Neutral Dissatisfied NA
1. Overall satisfaction with PFSP
2. Meeting your service expectations
3. Timeliness of the delivery of your medication
4. Condition of your medication received
5. Accuracy of your order
6. Helpfulness of the information you received about your health condition or medication
7. Ability to reach a person by phone who could answer your questions including a Pharmacist or Nurse
8. Empathy or concern you received from our Pharmacy Staff
9. Explanation of what you personally will pay after your insurance pays (Co-Pay)
10. Explanation of your insurance benefits
11. Explanation on how you can refill your medication
12. Explanation of whom to call if there is an issue with your order
Please explain any less than satisfied response(s) in the comments section below.
How can we improve our services?
Comments:
Your Name:
Date:
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Patient Concerns / Grievances Form

PFSP Pharmacy’s staff strives to ensure quality products/services that are consistent with our philosophy. As stated in your Bill of Rights and Responsibilities, you have the right to be given appropriate and professional quality home care services without discrimination. You also have the right to voice your concerns, grievances, or complaints about your service without being threatened, restrained or discriminated against.

If you are unhappy with our service or have concerns about safety and quality of care, we would like you to contact our
management. You may either complete this form below to submit your concerns or by calling 844-527-9486.

Within 5 calendar days of receiving your concern, we will notify the beneficiary by using telephone, email, fax or letter format that the matter is under investigation. Within 14 calendar days, the organization will provide written notification to the beneficiary with the results of its investigation and response.

Thank you in advance for bringing your concern to our attention as it will assist us in our continuing effort to improve the quality of our services.

Patient's Name:
Patient's Date of Birth:
Description of the problem/concern/complaint (include dates, times and names, if possible):
Completed by:
Date:
Relationship to patient (if applicable):
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